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Your customers' data, protected.

salestrack is built to DPDP, GDPR and HIPAA standards. Here is exactly what the product does today — and what we don't claim.

Protection by design

Your customer data stays under your control

  1. 01Role-based access so salespeople see only their own leads.
  2. 02An activity log of every staff and system action.
  3. 03Hosting and certification details shared on request [CONFIRM].
Controls

What's built in

Role-based access

Each person sees all leads, their branch, or only their own.

Masked phone numbers

Hide customer numbers from chosen roles.

Sensitive permissions

Export, delete and revenue visibility are separate switches.

Activity log

Every staff and system action, searchable and exportable.

Official WhatsApp API

Messaging through Meta’s platform and Gupshup — no grey-market tools.

Opt-in and opt-out

Broadcasts only to opted-in contacts; opt-outs honoured automatically.

Details

Security questions

Where is my data hosted?

[CONFIRM: hosting provider and region]

Are you ISO 27001 or SOC 2 certified?

Not yet, and we don't claim to be. salestrack is built to DPDP, GDPR and HIPAA standards. [CONFIRM: certification roadmap]

Who are your sub-processors?

Meta (WhatsApp Business Platform), Gupshup (WhatsApp messaging partner) and our hosting provider [CONFIRM]. A full list is available on request.

Can I get a data processing agreement (DPA)?

Yes. Contact us and we'll share our DPA for review.

How do I report a security issue?

Email info@salestrackcrm.com. We'll acknowledge within two working days.

Is salestrack DPDP and GDPR compliant?

salestrack is built to DPDP, GDPR and HIPAA standards. We do not claim formal certification. Contact info@salestrackcrm.com for our DPA.

Can I delete my data?

Yes. Account owners can delete leads and request full account deletion. [CONFIRM: retention policy]

Do you sell customer data?

No. We never sell personal data.

Request our DPA
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